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Help

For help in setting up a Moodle site for your department, please contact TNG Consulting Inc. at 613-825-0091 or drop us a note at www.tngconsulting.ca.

Need a straight answer to your simple question? You've come to the right place!

For the answers to:

  • General questions, visit the TNG Consulting Inc website.
  • Questions about the content of one of the courses on this site, see the course specific FAQ or course teacher.
  • Questions about accessing the TNG Consulting Inc e-Learning portal, see the frequently asked questions and answers below.

Frequently Asked Questions (FAQ)

Help accessing the e-Learning portal

What are the system requirements to be able to access this website?You will need a computer connected to the Internet. If you don't have one at home or at work, consider using a computer or tablet with an Internet connection at a neighbour or friend's house, the library, at school or in an Internet café.

This e-learning portal works best with the latest version of modern web browsers such as Chrome, Firefox, Edge and Safari (Mac only), Linux, iPhones and Android.

I get a message indicating that "Cookies are not activated." What can I do?Cookies are small files that allow Moodle to work with you to present appropriate information based on your language and navigation as you make your way through a course. {TODO}: Include information for the various web browsers and platforms on how to re-enable cookies.{/TODO}

I get an error message when I try to access the websiteThis is a common occurrence, especially when using an unsupported web browsers.

  1. Close all windows and restart your web browser and try again.
  2. Clear your cookies and cache and try again.
  3. Try a different web browser like Edge, Chrome or Firefox.
  4. Restart your computer and try again.

Help with your account

My email address is used by several people (company or family). What can I do?The email address is the key to distinguish different users. It is used to keep track your progress, publish badges and certificates and communicate other key information with you and so must be used by no more than one person. There are email service providers such as Google, Yahoo, Microsoft and possibly even your Internet service provider who can provide you with your own email address for free. Consider setting up an email address with one of these services.

How do I register to get a free account?Go to the home page and use the "Register" button. Then Create a new account. Alternatively, you can log in using one of the other social media options including Google, Facebook and LinkedIn.

What is my username and password?Your email address is your username. This must be the email address and password that you used when you first registered for an account on this website - unless you have since changed it.

How may I view and/or change my personal information or password?All of your personal and profile information as well as your password can be found and changed by using the Account Settings button. However, if you used social media to login, you will need to change your password with those services.

I just signed-in to the site and all my progress and completed courses appear to have been reset. What should I do?As previously mentioned, your email address is tied to your progress. If you changed your email address, or chose a different login method, you are actually signing in to a new account. If you just changed your email address, contact our Help Centre to have someone change it in the e-Learning portal.

Help with courses

Where are the training rooms located?All courses listed on the e-Learning portal are held online unless otherwise noted within the individual course itself. This means that you can virtually access the course anytime and from anywhere that you have an Internet connected computer or mobile device. Once you enrol in a course, you will get an email and will be able to see the course outline. Just make your way through each activity in the course until you have completed them all.

What happens to the training material after I complete the course?Unless the course ran during a specific timeframe and included an end date, you will very likely be able to refer to the content for a while. However, we reserve the right to close a course in the future without notice.

I have an idea for a course. Who should I contact?Please contact our Help Centre.

I have a course related question.Course specific frequently asked questions is available in many courses. If there is no FAQ for your specific course, please fill out the online support form. Note however that requests using this form we will receive no response for courses that have their own FAQ.

Other help

Why am not receiving any emails from the eLearning portal?It is possible that they have fallen into your spam email folder.

How is my personal information protected?{TODO}Answer this question.{/TODO}

I cannot find the answer to my question on this page. What can I do?If you have a question that was not answered above or in the course FAQ, please fill out the online support form.

Last modified: Thursday, 05 March 2020, 12:10 PM
Date modified: